1. Overview
Tour Xpert respects the privacy of customers, website visitors, and travel enquiry users. This Privacy Policy explains how we collect, use, store, and share information when you browse our website, submit an enquiry, request a quotation, make a booking, or contact us for travel services.
2. Information we collect
We may collect your name, mobile number, email address, destination preference, travel dates, number of travelers, departure city, budget range, identity or travel document details when required for bookings, billing details, payment confirmation data, and messages shared with our team.
We may also collect basic technical information such as browser type, device type, approximate location derived from IP address, pages visited, and enquiry form interactions to improve website reliability and customer experience.
3. How we use information
Your information is used to respond to enquiries, prepare travel quotations, process bookings, coordinate hotels and transport, send confirmations, provide customer support, issue receipts, manage cancellation or refund requests, improve our services, and comply with legal or regulatory obligations.
4. Payments
When online payment is enabled, payments may be processed through authorized payment gateway partners. Tour Xpert does not store full card numbers, CVV, UPI PINs, net banking passwords, or other sensitive payment authentication credentials. Payment partners may process data according to their own security standards and privacy policies.
5. Sharing of information
We share customer information only when necessary to provide travel services or meet legal obligations. This may include hotels, transport operators, airlines, activity providers, visa or insurance partners, payment gateways, accounting support, technology service providers, and government or law-enforcement authorities when required by law.
6. Cookies and analytics
Our website may use cookies or similar technologies to remember basic preferences, understand website performance, and improve page experience. You can disable cookies in your browser settings, although some website features may not work as expected.
7. Data retention
We retain information for as long as needed to provide services, resolve disputes, meet accounting and tax requirements, comply with legal obligations, and maintain booking records. When information is no longer required, we take reasonable steps to delete, anonymize, or securely store it with restricted access.
8. Data security
We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or storage system can be guaranteed as fully secure.
9. Your choices and rights
You may request access, correction, updating, or deletion of your personal information, subject to legal and booking-record requirements. You may also ask us to stop promotional communication. To make a request, contact us at bookings@tourxpert.online.
10. Children's privacy
Our services are intended for adults who can make travel bookings. Information relating to minors may be collected only when provided by a parent, guardian, or authorized traveler for booking purposes.
11. Policy updates
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date. Continued use of the website or services after changes means you accept the updated policy.
12. Contact
For privacy questions or data requests, contact Tour Xpert at bookings@tourxpert.online or +91 9798678909.