1. Overview
This Refund Policy explains how Tour Xpert handles refunds for tour package bookings, advance payments, cancellations, rescheduling requests, failed payments, duplicate payments, and services that cannot be delivered as confirmed.
2. Cancellation requests
Cancellation requests must be sent in writing to bookings@tourxpert.online or through an official Tour Xpert communication channel. The cancellation date will be considered the date on which Tour Xpert receives and acknowledges the written request.
3. Refund eligibility
Refund eligibility depends on the package selected, supplier rules, hotel and transport cancellation policies, cancellation date, payment gateway charges, taxes, and non-refundable components already paid to vendors.
If a package or service is cancelled by Tour Xpert due to non-availability before confirmation, the customer will receive a refund of the amount paid for that unavailable service, unless the customer accepts an alternative option.
4. Standard cancellation charges
Unless a different cancellation rule is mentioned in the final quotation, cancellation more than 30 days before departure may attract supplier and service charges; cancellation 15 to 30 days before departure may attract partial package charges; cancellation within 15 days of departure, no-show, or early checkout may be non-refundable.
5. Non-refundable charges
Payment gateway fees, bank charges, supplier cancellation charges, permit charges, special booking fees, taxes already paid, and any non-refundable hotel, transport, activity, or ticket component may be deducted from the refund amount.
6. Refund timeline
Approved refunds are normally credited within 7 to 10 working days after the refund amount is finalized. The time required for the amount to reflect in the customer's account depends on the bank, card issuer, UPI provider, wallet provider, or payment gateway.
7. Failed or duplicate payments
If a customer is charged twice or a payment is deducted but not confirmed, Tour Xpert will verify the transaction with the payment provider. Confirmed duplicate or failed-payment deductions will be refunded to the original payment method after verification.
8. Rescheduling instead of refund
Customers may request rescheduling instead of cancellation. Rescheduling is subject to availability, supplier approval, fare differences, seasonal price changes, and any applicable amendment charges.
9. No-show and unused services
No refund is generally provided for no-show, late arrival, early departure, unused sightseeing, missed transfers, or services missed due to customer delay, incorrect details, invalid documents, or failure to follow the confirmed itinerary.
10. Force majeure and supplier changes
Refunds for cancellations caused by weather, road closure, strikes, government restrictions, natural events, safety issues, or other force majeure circumstances depend on supplier policies and recoverable amounts. Tour Xpert will try to assist with alternatives or recoverable refunds where possible.
11. How to request a refund
To request a refund, share the booking name, mobile number, payment date, package name, booking reference if available, reason for cancellation, and payment proof. Send these details to bookings@tourxpert.online or contact +91 9798678909.
12. Contact
For refund questions, cancellation support, or payment issues, contact Tour Xpert at bookings@tourxpert.online or +91 9798678909.